About the order and the payment:
Which payment methods are available?
Payment is made through a Credit Card. You can also use a previously bought Gift Card.
What are the shipping costs?
Shipping is free for all orders.
Solis Atelier is not responsible for the imposition of customs duties on shipments to countries outside the European Union.
How is my order shipped?
Shipping and return of your Solis Atelier is done via DHL Parcel, or DHL Express, depending on the destination. If you want, you can email us at [email protected] or contact us via social media to confirm which company will deliver your order.
Is there a way to track my shipment status?
Yes. You can follow your Solis Atelier’ journey using the code we’ll provide you with once your order is shipped. This tracking code will also be available in your Customer Area.
How long will it take for my order to be shipped?
Each pair of Solis Atelier is handcrafted, pair by pair, especially for each order. Its creation and shipping can take up to three weeks, depending on the number of orders and the complexity of the chosen pair. If you wish to receive your Solis Atelier on a special date, please email us at [email protected], and we'll be glad to analyze that possibility.
Can I cancel my order?
Yes, you can. If your order has not yet been shipped, you can always cancel it and your payment will be refunded. However, this condition does not apply to custom products or special requests – these orders can only be canceled before their creation has started.
To which countries do you ship Solis Atelier?
Solis Atelier are sent to any part of the world and delivered to the intended address with all love and safety.
Are there restrictions on shipping some products?
Yes, but only those made of exotic leather. Due to international trade agreements and regulations, there are some restraints placed on the shipping of these models outside the EU. Besides that, Solis Atelier has to obtain a CITES certificate before shipping the products. Therefore, the shipping process may be delayed. If you wish to place an order for one of these models from outside the European Union, please email us at [email protected].
How to contact us:
You can contact us via the following options:
Email: [email protected]